Replacement
Available when a product arrives damaged, missing, incorrect or visibly below the published quality standard.
Returns
If the food arrives wrong, damaged or below standard, we make it right.
Fresh food is time-sensitive, so returns are handled through photos, batch details and a quick support review instead of asking you to ship produce back.
Resolution options
What support can do
Refund
Issued to the original payment method when replacement is not practical or the product is unavailable.
Store credit
Offered when you prefer to apply the resolution to the next seasonal drop.
Fresh produce window
Report fresh produce issues within 24 hours of delivery with clear photos of the product, label and outer packaging.
Pantry goods window
Report sealed pantry goods issues within 7 days of delivery. Keep the product and packaging until support confirms the resolution.
Not eligible
We cannot replace products damaged after delivery, products stored against guidance, or fresh produce reported after the quality window.
Need a specific answer?
For return help, include the order reference, product name, delivery date and photos.